Complaints & Dispute Resolution

Last updated: 15 September 2025 (AEST)

Step 1: Contact support

Start with live chat or email support@maxispin.vip. Include your username, dates, and screenshots.

Step 2: Case review

A specialist reviews logs, transactions, and rules. We aim to reply within 72 hours for most cases.

Step 3: Escalation

If unresolved, request escalation. We’ll provide a final internal decision and, where applicable, details of external ADR/mediation options in the licensing jurisdiction.

We record outcomes to improve our processes.